Frequently asked questions

What is the best way to clean my furniture?

Avoid all harsh chemical cleaners as the use of these cleaners may compromise the finish on your furniture. All of our wood furniture should be cleaned with a mild soap and water cleaner. Our recommended furniture soap is available for sale in our store and online here. You can download our detailed care and instruction document here.

Can you repair my furniture if it gets scratched or damaged?

We want you to love your furniture no matter what happens to it. Should you damage your furniture and need a repair, please reach out to us with pictures. Our team will work with you to discuss the process and scheduling of any repair work.

What products and customizations do you offer?

We built a wide variety of pieces including dining tables, live edge tables, coffee tables, desks, chairs, barstools, shelving, barn doors, bars, counters, conference tables, community tables, restaurant tables, lounge tables, consoles, retail displays, reception desks, wood walls, and other built in architectural elements. We can customize material selection, finish details, dimensions, and hardware. We would love to hear about whatever you have in mind. We are not afraid of a challenge!

What info do you need to bid a custom project?

The more information you can give us about your vision for your project, the better equipped we will be to deliver a design that fits your wants and needs. In order to bid a project, we will need to know your intended project scope, material and finish preferences, any relevant design inspiration, functional requirements, dimensions, quantities, and any scheduling deadlines. If you don’t know exactly what you want, don’t worry – we can work with you to gather all the information necessary for bidding a project. Just send us what you know, and we can go from there!

What’s the process for custom buildS?

Once we have discussed all relevant details surrounding your project, we will begin concepting and bidding your build. We will present a general estimate for the project scope for you to approve prior to the digital design process to ensure that our partnership is a good fit and in line with your intended investment. For custom builds, we require a non-refundable deposit up front for design work, which includes up to two design revisions (additional design modifications will be subject to an additional cost, billed at an hourly rate). This deposit will be credited to your project upon acceptance of a final project bid. Upon scheduling, we require a deposit of 50% of overall project price. Once we receive your deposit, we will order your materials and enter your project onto our production calendar. Throughout the production process, we will be in contact with relevant updates. If your project is scheduled for local pickup, once it is complete, you will have 5 business days to pick up your project and pay the remaining balance of your invoice. If your project is scheduled for delivery or installation, we require payment upon delivery or installation.

What costs are associated with the custom design + build process?

Each custom Design + Build project comes with a complimentary two hour allotment for initial meetings and onsite measurements (if needed). Should your project require additional meetings or numerous site visits, there will be an additional charge billed at an hourly rate. Other potential costs include hourly billing for more than two design revisions, delivery costs, installation costs, or temporary storage charges.

What does a custom piece cost?

Pricing varies significantly on custom pieces, but you can get a general idea of pricing on custom pieces by viewing our Pricing Guide, available for download here.

What is the production turnaround time on a custom project?

Once we have received your project deposit, we have a standard production turnaround time of 4-6 weeks on small projects (i.e. single furniture piece orders), 6-8 weeks for medium projects (i.e. orders of 2-10 pieces), and 8-10 weeks for large projects (11+ pieces). For projects that require coordination with construction schedules beyond 8-10 weeks, please be aware that delays in construction may require you to pay for temporary storage for your pieces if you are not able to receive them during the timeframe agreed on upon project scheduling.

Is it possible to have a faster turnaround on my project?

If you know that your project requires a rush, we may be able to facilitate a faster turnaround for an additional 10% of the project cost.

Can I have my project delivered/Installed?

Local and regional delivery are available on the 1st and 3rd Friday of each month. Nation-wide deliveries or freight are also available and can be scheduled upon product completion. Installation is available for both local and national projects. Please inquire for pricing.